Privacy policy

Lucky Pizza Online Store (www.pizzasrelated.com) is operated by Bit Lucky Pizza LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. We comply with applicable privacy laws, including the European Union General Data Protection Regulation (GDPR) for our European customers, and the California Consumer Privacy Act (CCPA) where required. By using our site, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact customer service (via email best@pizzasrelated.com)

  • Participate in promotions or surveys

Categories of personal information we collect:

Category Examples
Identifiers Full name, email address, billing address, shipping address, phone number, IP address
Commercial information Products purchased, order history, payment amounts, currency (EUR)
Internet activity Browsing behavior on our site, pages viewed, time spent, referral source
Geolocation data Country-level location based on IP address (for tax and shipping purposes)
Payment information Credit card details (processed by our payment partners – we do not store full card numbers), PayPal account email
Communications Email correspondence, chat logs, customer support tickets

Automatically collected information: When you visit our website, we may automatically collect technical data such as browser type, operating system, device type, and clickstream data using cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order processing and fulfillment: To process payments, ship products, provide order confirmations and tracking, and handle returns or exchanges.

  • Customer service: To respond to your inquiries, resolve disputes, and manage warranty or return requests.

  • Marketing (with consent): If you opt in, we may send you promotional emails about new products, baking tips, or special offers. You can unsubscribe at any time via the link in the email or by contacting us.

  • Website improvement: To analyze how customers interact with our site, improve product recommendations, and optimize user experience.

  • Legal compliance: To comply with applicable laws, tax regulations, and respond to lawful requests from authorities.

  • Fraud prevention: To detect and prevent fraudulent transactions, unauthorized access, or other security incidents.

3. Legal Basis for Processing (GDPR for European Customers)

If you are located in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds:

  • Contract performance: Processing is necessary to fulfill your order (e.g., shipping, payment processing).

  • Legitimate interests: To improve our services, prevent fraud, and send non-marketing communications (e.g., order updates).

  • Consent: For marketing emails, cookies (non-essential), and optional data sharing.

  • Legal obligation: For tax reporting, accounting, or compliance with court orders.

You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with the following categories of service providers:

Recipient Category Purpose Example (illustrative)
Payment processors To process credit card and PayPal payments Stripe, PayPal, Braintree (specific names not predetermined)
Shipping carriers To deliver your order DHL, UPS, FedEx, USPS, La Poste, Deutsche Post DHL, etc.
IT and hosting providers To host our website and store data Shopify (if applicable), cloud servers
Marketing platforms To send emails to subscribers (only if you opted in) Klaviyo, Mailchimp
Analytics providers To understand site usage Google Analytics, Facebook Pixel
Legal authorities When required by law Courts, tax authorities

We require all third-party service providers to maintain adequate security measures and use your data only for the specified purposes.

5. International Data Transfers

Our company is based in the United States (7929 Firestone Blvd, Downey, CA 90241). When you place an order from outside the US, your personal information may be transferred to and processed in the US. For European customers, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission, or

  • Compliance with the EU-US Data Privacy Framework (if applicable)

By using our website, you acknowledge that your information may be transferred to countries with different data protection laws than your own.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types:

  • Essential cookies: Required for site functionality (e.g., shopping cart, checkout). These cannot be disabled.

  • Preference cookies: Remember your language and currency preferences (EUR).

  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).

  • Marketing cookies: Track your browsing across websites to show relevant ads (e.g., Facebook Pixel).

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some features. For more information, see our Cookie Policy (available on our website).

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law:

  • Order data: 7 years (to comply with tax and accounting regulations in the US and EU).

  • Customer account data: As long as your account remains active, plus 2 years after account closure.

  • Marketing data: Until you unsubscribe or request deletion.

  • Customer service correspondence: 2 years after the last message.

After the retention period, we will securely delete or anonymize your data.

8. Your Rights (GDPR for EEA Customers, CCPA for California Residents)

Depending on your location, you may have the following rights:

Right Description
Right to access Request a copy of the personal information we hold about you.
Right to rectification Correct inaccurate or incomplete information.
Right to erasure (right to be forgotten) Request deletion of your personal data, subject to legal obligations (e.g., tax records).
Right to restrict processing Limit how we use your data while a complaint is being resolved.
Right to data portability Receive your data in a structured, machine-readable format.
Right to object Object to processing based on legitimate interests (e.g., direct marketing).
Right to withdraw consent Withdraw previously given consent for marketing or cookies.
Right to non-discrimination (CCPA) We will not charge you different prices for exercising your privacy rights.

To exercise any of these rights: Contact us at best@pizzasrelated.com. We will respond within 30 days (or as required by law). We may need to verify your identity before processing your request.

If you are in the EU and believe we have violated your privacy rights, you have the right to lodge a complaint with your local Data Protection Authority (e.g., ICO in the UK, CNIL in France, BfDI in Germany).

9. Children‘s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately at best@pizzasrelated.com, and we will delete the information.

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted between your browser and our website.

  • PCI DSS compliance for payment processing (handled by our payment partners, not stored on our servers).

  • Restricted access to personal data on a need-to-know basis for employees.

  • Regular security audits and software updates.

Despite these measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your data.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., recipe blogs, social media). This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies before providing any personal information.

12. Do Not Track Signals

Our website does not currently respond to “Do Not Track” (DNT) signals from web browsers because there is no universally accepted standard for DNT. However, you can control cookies through your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. For significant changes, we will notify you via email (if you have an account) or through a notice on our website. Your continued use of the site after the changes constitutes acceptance of the updated policy.

14. Contact Us

For any questions about this Privacy Policy, to exercise your privacy rights, or to report a privacy concern, please contact us at:

Bit Lucky Pizza LLC
7929 Firestone Blvd, Downey, CA 90241
Email: best@pizzasrelated.com
Website: www.pizzasrelated.com

This Privacy Policy is effective as of April 17, 2026.